Cancellation & Refund Policy
Cancellation & Refund Policy
At ebakehampers.com, we value our customers and strive to provide the best quality products. Please read our cancellation and refund policy carefully before placing an order.
1. Order Cancellation
- Orders can only be canceled within 2 hours of purchase. Once the order is processed or shipped, cancellation is not possible.
- To cancel an order, please contact us on WhatsApp at 7736597438 with your order details.
2. Refund Policy
We do not accept returns or exchanges on our products due to their nature. However, refunds will be issued under the following conditions:
- Damaged or Defective Products: If you receive a damaged or defective item, please contact us within 48 hours of delivery with photos/videos as proof. A replacement or refund will be processed after verification.
- Wrong Item Received: If you receive an incorrect product, notify us within 48 hours with order details and images. We will arrange for a replacement or issue a refund.
- Non-Delivery: If your order is not delivered within the estimated time, please reach out to us for assistance.
3. Refund Process
- Approved refunds will be processed within 5 - 7 business days to the original payment method.
- Refund timelines may vary depending on the payment provider.
4. Exceptions
- No refunds or cancellations for customized or personalized items.
- We are not responsible for delays caused by courier partners or incorrect shipping addresses provided by the customer.
For any queries, contact us on WhatsApp at 7736597438.